SNV in collaboration with University of Dar-es-salaam (UDSM), the University of Twente (UT) and Geek Without Bounds (GWOB) is revolutionizing the information infrastructure of public water services in Tanzania, through two parallel tracks. First, it improves the ICT by which real time reports on the functionality of public Rural Water Supply (RWS) can be collected, disseminated, analysed, and visualised at di fferent stakeholder levels. Second, the innovation facilitates behavior change among relevant stakeholders in RWS to ensure responsiveness to and demands for functionality of water services. This is undertaken through tailored capacity development with a focus on the full cycle of information exchange at all institutional levels of public water supply—including data collection, communication, visualisation, and understanding—and form demands for new data collection. The overall goal is to reduce the down time taken in response to operation and maintenance of water systems and hence increase access of safe water to communities.