Updated Jan 16, 2018

SCOPE. WFP's Beneficiary and Management System

http://www.tiny.cc/wfpscope
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Snapshot

Stage 6: Sustainable Scale

  • WFP is in the middle of a digital revolution when it comes to interacting with our beneficiaries, and it really all revolves around digital beneficiary ID. SCOPE is our solution to drive the process of eventually giving all our beneficiaries a digital identity and to develop digital “beneficiary relationship management”;
  • All of the SCOPE modules are in place: Beneficiary registration, beneficiary and programme management, conditionality, assistance disbursement via multiple channels (financial service providers, food, digital vouchers), our own closed loop offline payment solution, and a business intelligence solution to “slice and dice” the huge amount of transactional data that build up on the platform;
  • SCOPE is currently rolled out to more than 50 WFP Country Offices, covering from very small operations to full-scale roll-outs with millions of beneficiaries. We now have over 20 million identities on our platform;
  • We have adopted a “privacy and personal data protection” policy within WFP to provide guidance to our Country Offices and practitioners in the field on how to handle beneficiary data and make sure to always seek beneficiaries’ informed consent on the way their data will be handled;
  • We have used SCOPE “end to end” in a number of emergencies and complex, protracted situations so we are confident that it is robust and that it is not too much to ask of our Country Offices to use in any type of operation, including sudden-onset emergencies;
  • The data we capture is highly context-specific: We don’t always collect biometrics, and even the granularity and detail of the household member data we collect always depends on the programmatic needs and what is politically feasible and operationally required;
  • SCOPE has clearly triggered an internal discussion about the value of digital beneficiary identities within WFP – we are just at the beginning of that discussion, but suffice it to say that 20m will surely not be the end point. What we will more likely see is SCOPE covering all of WFP’s 80m+ beneficiaries in the not too distant future;
  • The next frontier for us is to make SCOPE even more “bullet proof” and further strengthen the organisation supporting it, to the point where we can make it available to others at a scale that matches or exceeds our own operations. There are several Governments (social safety nets) and partner organisations (NGOs and sister UN agencies) which express their desire to use SCOPE, and we would like to satisfy that demand without having to compromise our own operations;

SCOPE is currently rolled out to 53 WFP Country Offices, covering from very small operations to full-scale roll-outs with millions of beneficiaries. WFP Country Offices engaged with SCOPE are:
  • DRC
  • Madagascar
  • Malawi
  • Swaziland
  • Zimbabwe
  • Afghanistan
  • Bangladesh
  • Myanmar
  • Nepal
  • Pakistan
  • Philippines
  • Bolivia
  • Ecuador
  • El Salvador
  • Guatemala
  • Haiti
  • Honduras
  • Burundi
  • Djibouti
  • Ethiopia
  • Kenya
  • Somalia
  • South Sudan
  • Uganda
  • Albania
  • Algeria
  • Egypt
  • Iran
  • Iraq
  • Jordan
  • Lebanon
  • Palestine
  • Sudan
  • Syria
  • Tajikistan
  • Turkey
  • Ukraine
  • Yemen
  • Benin
  • Burkina Fas
  • Cameroon
  • CAR
  • Chad
  • The Gambia
  • Ghana
  • Guinea
  • Guinea Bissau
  • Mauritania
  • Mali
  • Niger
  • Nigeria
  • Senegal
  • Sierra Leone

There are several use cases that show what SCOPE can do to improve our assistance. One of the most iconic ones is the course correction enabled by access to data in Ntchisi district - Malawi, where thanks to an increase in the number of distribution points, programme attendance grew from 65.6% to 82.9%. WFP video: https://www.youtube.com/embed/6OYFIcwpVYI?ecver=2 CIFF website: https://ciff.org/grant-portfolio/malawi-stunting-prevention/

Focus Areas:

Education, Basic Education, Secondary Education and 7 MoreSEE MORE

Education, Basic Education, Secondary Education, Health, HIV and AIDS, Humanitarian Assistance, Water Sanitation and Hygiene (WASH), Digital Development, Digital Inclusion & Connectivity and Monitoring & EvaluationSEE LESS

Implemented In:

Niger, Afghanistan, Albania and 49 MoreSEE MORE

Niger, Afghanistan, Albania, Algeria, Bangladesh, Benin, Bolivia, Burkina Faso, Burundi, Central African Republic, Chad, Congo, Democratic Republic of the, Ecuador, Egypt, El Salvador, Ethiopia, Gambia, The, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, Iran, Jordan, Kenya, Lebanon, Madagascar, Malawi, Mauritania, Nepal, Nigeria, Pakistan, Palestinian Territories, Senegal, Sierra Leone, Somalia, South Sudan, Sudan, Swaziland, Tajikistan, Turkey, Uganda, Ukraine, Yemen, Cameroon, Djibouti, Ghana, Iraq, Mali, Philippines, Syria and ZimbabweSEE LESS

21,288,632
Lives Impacted to Date
52
Countries Implemented In
$15,000,000
Funds Raised to Date

Mission and Vision

  • 100 million beneficiaries on the platform, reached within the next few years: 80 million WFP beneficiaries and 20 million non-WFP beneficiaries;
  • Impact: Better targeting and more secure resource transfers across the programme value chain for all programmes supported by SCOPE, leading to better outcomes for beneficiaries and more value for money for donors.

Innovation Description

SCOPE is WFP’s beneficiary identity and benefit management system. It is a flexible and powerful cloud-based digital solution that helps WFP know better the people we serve, so the assistance we provide can be more targeted and appropriate. SCOPE is used to register people, calibrate entitlements, deliver the assistance, and subsequently manage the operational data coming in providing a responsive information system to guide effective programming across all transfer modalities (food or cash).
How does your innovation work?
SCOPE is a digital solution with multiple user interfaces:
  • Beneficiary registration can be done offline using our own app, which runs on mobile devices running Android or Windows. We can capture finger prints, iris and facial images, as well as all manner of beneficiary and household data via a large number of flexible fields;
  • Programme and distribution cycle management is done online, using a standard web browser and a specifically assigned user profile to perform that user’s tasks;
  • Interfaces with financial service providers to transmit payment instructions and receive feedback use either our own secure file transfer mechanism or a service provider’s own API;
  • Business intelligence runs on a separate platform, which takes its data from SCOPE, but can also use data from other sources and “mix and match” with SCOPE data to produce specific pictures for specific operations;
  • The offline payment solution runs on secure Android devices using contactless cards and finger print scanners attached to the Android point-of-service device. The cards can hold multiple balances for different benefit programmes targeting the same card holder, a multiple wallet approadh and the balances are updated on the cards themselves following each transaction;

Competitive Advantage

We built SCOPE because we could not find anything like it on the market. SCOPE’s value proposition is encapsulated in our own requirements, which we built it to meet and which it meets in full:
  • A single, cloud-based platform to manage all our beneficiaries’ identities, with the flexibility to make the beneficiary data we capture context and operation-specific;
  • One place to manage the distribution cycles of all our programmes, whether they transfer food, in-kind, cash or vouchers;
  • Electronic proof of delivery for all types of transfers to beneficiaries;
  • A secure interface with banks to make sure cash transfer instructions cannot be interfered with;
  • A secure, offline payment solution with biometric identity verification to enable market-based transfers even in contexts where no financial service providers operate and where beneficiaries do not hold valid ID;
  • End to end security and segregation of duty to protect donor resources and ensure that benefits go to those in need.

Planned Goals and Milestones

  • The solution is being adopted within the organisation at a pace that we can barely keep up with. There are currently 20m beneficiaries on the platform, but WFP wants to increase that number to cover all 80m beneficiaries the organisation serves;
  • Demand outside the organisation also outstrips supply. We would like to meet the needs of all interested host governments in supporting their social protection programmes, as well as those of our NGO and UN partners;
  • Our strategy is to grow organically, not aggressively. We want the platform and the services to support it to be stable and scalable. This is where our main focus for the future lies.

  • Further strengthen service delivery and support structures to be able to meet current and future demand;
  • Keep meeting incremental functionality needs and change requests from ongoing operations;
  • Help our own organisation seize opportunities around digital identity management, which is a key to financial inclusion and e-government services for the hungry poor around the world;
  • Pilot SCOPE adoption with Governments, Partners and other UN agencies.
Funding Goal20,000,000
Projected Cumulative Lives Impacted80,000,000

Milestones

Date Unknown
Launched
Date Unknown
New Country
Zimbabwe
Date Unknown
New Country
Syria
Date Unknown
Date Unknown
Date Unknown
New Country
Niger