Updated Oct 22, 2020

PENSA (Educational Health Information Platform)

http://www.pensa.org.mz

Valter Cumbi

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Our mHealth platform, PENSA, provides every Mozambican free and MOH-approved health information through USSD, SMS, and a responsive website, covering the last mile and the bottom of the pyramid. PENSA (Health Information Education Platform) is available on all Mozambican Mobile Network Operators by dialing *660# and through the website (www.pensa.org.mz). Through either channel the citizen ca...
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Our mHealth platform, PENSA, provides every Mozambican free and MOH-approved health information through USSD, SMS, and a responsive website, covering the last mile and the bottom of the pyramid. PENSA (Health Information Education Platform) is available on all Mozambican Mobile Network Operators by dialing *660# and through the website (www.pensa.org.mz). Through either channel the citizen can: - see symptoms, precautions and general information for various diseases; - see information on maternal health, baby development, and vaccines; - get contact details for health facilities; - and more. Our main objective is to get information about health to the most vulnerable citizens and to facilitate the interaction between citizen and the entities that offer health basic services. As part of this project, we prepared with the Ministry of Health and make freely available health content.
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Focus Areas:

Primary Care

Primary CareSEE LESS

Implemented In:

Mozambique

MozambiqueSEE LESS

1
Country Implemented In

Problem

With few health facilities in rural settings and limited reach of health information we not only provide basic human right to health information but also encourage Mozambicans to be proactive about their health, rather than wait until the issue is extreme. When health concern appears, they enter PENSA to get information or submit questions. For serious issues, they can find the location and contact details of the nearest health center. PENSA is particularly relevant, given: - Low physician density: 25,000 patients per physician (average); - Impractical outreach awareness campaigns: which are slow and resource-intensive due to the materials and personnel required to visit all the rural areas; - Inadequacy of conventional technologies: TV & Radio are expensive as a continuous means of communication and many citizens don’t own TV’s or radios; While Internet reaches only (the richer) 10% of the population.

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Solution

According to our telecommunications regulator, over 80% of Mozambican adults and adolescents posess cellphones, turning it into the ideal vehicle through which to deliver services and solutions to the citizens. Of these cellphone-holders, however, only 20% have smartphones, a third have feature phones, and the rest (the majority) have basic phones. These different devices, and inconsistent network coverage, makes conventional mobile apps less adequate for our reality. Through Unstructured Supplementary Service Data (USSD)--a technology available on all cellphones--we avail to citizens pertinent push & pull health information provided by the Ministry of Health (MOH), and even employ the MOH call center to respond citizen's questions. This is particularly relevant given the costs and distances required to reach the health centers, which often deters the underprivileged from going until their health issues is very severe.

Target Beneficiaries

The Innovation will benefit all vulnerable people without discriminating on age, gender, or ethnicity. However, all health entities will also benefit because information about their health-related services and products will be at the reach off all citizens. The vulnerable people have access to health information via USSD and can interact with the Ministry of Health (call center) to clarify their doubts.

Milestone

Date Unknown
New Country Implemented In
Mozambique