Updated Mar 31, 2019

Mulika Uhalifu; is a platform that promotes and facilitates citizen participation in National Security and Service Delivery.

www.mulikakenya.co.ke

Grace Wanjohi

MULIKA is an Integrated Information Delivery System configured to act as a virtual report desk; enabling mobile phone users in Kenya to report incidents of conflict, insecurity and poor service delivery anonymously without fear of reprisals.

The Platform makes use of SMS, the MULIKA app, and an online portal where citizens send information on crimes and service delivery. The report is replicated immediately to relevant government security agencies. One report sent is received by over 100 relevant officers for transparency and accountability. The platform is disseminated through, public meetings, local media stations, and social m...
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The Platform makes use of SMS, the MULIKA app, and an online portal where citizens send information on crimes and service delivery. The report is replicated immediately to relevant government security agencies. One report sent is received by over 100 relevant officers for transparency and accountability. The platform is disseminated through, public meetings, local media stations, and social media. We have linked more than 700 senior security officers who include: county and sub-county intelligence security committees. Through this virtual report desk, these teams have been receiving raw unedited intelligence reports directly from the citizens and have been acting on the information. The system so far has processed more than 100,000 reports in less than one year. The cases vary from GBV, muggings, illicit brews, drugs, communal violence, hate speech, radicalization to police misconduct. According to security chiefs, in the operating counties, this initiative has been able to actualize community policing The platforms process supports coordination, decision making, and police deployment at the national, county and community level in addressing reported crime. The multi-agencies operate within a coordinated protocol headed by the chairs of the county and sub-county committees and they recognize internal hierarchy. Once a Mulika alert has been reported, it is handled by relevant teams within the security committees. Each agency plays a role without conflict or duplication.
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Stage 4: Transition to Scale

We obtained proof of concept after lobbying community and security managers to accept the use of the platform and piloting in selected counties in Kenya in an urban and rural setup. We are now in the process of scaling countrywide.

Focus Areas:

Democracy, Human Rights, and Governance, Security and Technology

Democracy, Human Rights, and Governance, Security and TechnologySEE LESS

Implemented In:

Kenya

KenyaSEE LESS

1
Country Implemented In
30,000,000
Customers
5
Employees
$300,000
Funds Raised to Date

Problem

In recent times, Kenya has experienced high levels of insecurity and bloody conflicts. This hinders the country’s potential for economic growth and diverts resources from development projects to security enforcement. The public is expected to share information on insecurity. However, this information has not been forthcoming because of accusations of corruption leveled against the police coupled with a public perception that the police do not act on cases that are reported to them.

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Solution

Mulika Uhalifu platform seeks to promote and facilitate citizen participation in security. It enables anonymous crime reporting and monitoring by any member of the public. The system works on any type of handset available in Kenya. As the platform enables the public to report anonymously, the fear of victimization is eliminated since those receiving the information are unable to access the details of the sender. This system also allows citizens to report police misconduct without fear.

Target Beneficiaries

The primary clientele group is the significant proportion of women, children, girls and PLWD who face easy movement and negative public perception constraints in accessing police services. They need a convenient and easy-to-use platform to report crime thereby initiating the justice process. The secondary clientele group is the security management that by necessity can generally only function effectively if eyewitnesses or victims of crime are ready and willing to report the crime.

Mission and Vision

1. To provide citizens with an accessible and easy to use medium for reporting crime. 2. To promote public-private cooperation and community participation in detection and reduction of crime. 3. To promote inter-community dialogue in order to build harmony among all government policing agents and the citizens. 4. To build strategic partnership and collaboration with key governments agencies and stakeholders for harnessing synergy in the fight against crime. 5. A safer community free of fear

Competitive Advantage

Our solution reduces unnecessary human interface along with time and distance constraints associated with the traditional reporting procedures. This platform has received unprecedented response, acceptance, and support from security management and the community. The government appreciates receiving raw - unedited information from the public (some reports are in vernacular language). The public appreciates and supports this platform as they can report anonymously without fear of victimization. Collaboration between the police and the community is enhancing quality service delivery according to the government. As a 'virtual' police desk, this platform has the capacity to be used by over 30 million Kenyans and connected to all relevant policing agents. With this success, the MULIKA codes have been declared national emergency codes in Kenya. This is a first in the country considering the platform founder does not work in government. www.mulikakenya.co.ke/gallery

Planned Goals and Milestones

We are currently expanding the platform to accommodate corporates as a feedback tool they can use with their customers. This will include tracking capability and superior reporting and data mining features We would like to share this data with stakeholders for relevant interventions like civil society organizations, donors and the community. The grant requested is for sensitization/training awareness campaign that will last 1 year.
Funding Goal350,000
Projected Cumulative Lives Impacted15
New Implemented CountriesUganda
Recruit2 management, 2 advisors, 20 volunteers
New FeatureTracking incidence feature with service level agreements and improved real time reporting

The Team Behind the Innovation

Mulika Uhalifu (Kiswahili for Expose or bring to light and uhalifu meaning crime) is an anonymous crime reporting platform via SMS, Android App or the web leveraging on Kenya’s 89% Mobile network penetration to expose criminal in the society. The Mulika Platform offers an optimum environment for whistleblowers; safe, and anonymously without fear of reprisal, or ostracization from criminals. The security management respond to the reports realtime. we have government and the public trust

EXECUTIVE TEAM INCLUDES WOMEN

Milestone

Mar 2019
Recognition ReceivedPENDING
Date Unknown
New Country Implemented In
Kenya

Supporting Materials

Mulika-Uhalifu-Project-Global-Exchange.pdf